Frequently Asked Questions

LumIPTV is a premium live TV streaming service delivered over the internet. Instead of traditional cable or satellite, you stream channels, movies, and series directly to your smart TV, phone, or computer using our secure servers.

Yes! LumIPTV is compatible with almost all devices including Smart TVs (Samsung, LG, Android TV), Amazon Firestick, Apple TV, Android/iOS smartphones, MAG boxes, Enigma, and Windows/Mac computers.

We do not automatically charge your card. We believe in transparent, contract-free billing. When your subscription is nearing expiration, we will send you a reminder via email or WhatsApp. You can then choose to renew manually.

Absolutely. We offer a 7-day money-back guarantee on all subscription plans. If you are not completely satisfied with the channel quality or service, we will refund your payment in full.

We use high-bandwidth, global servers with Anti-Freeze Technology to ensure maximum uptime (99.9%). Buffering is extremely rare. If you experience buffering, it is usually due to local internet fluctuations or ISP throttling. We recommend a minimum internet speed of 15 Mbps for HD and 30 Mbps for 4K streaming.

No, a VPN is not strictly required. Our servers are highly encrypted and secure. However, if your internet service provider (ISP) routinely throttles IPTV traffic or blocks certain ports, using a VPN can improve your streaming experience.

By default, the 1-month and 6-month plans allow 1 simultaneous connection. If you need to watch on multiple devices at the exact same time, you can purchase our 12-month plan (which includes 2 connections) or contact support to add additional connections to your account.

We offer 24/7 technical support via WhatsApp, Telegram, and Email. Our typical response time on WhatsApp is under 5 minutes during business hours. We can remotely help you configure any app on any device.